Frequently Asked Questions

How long does a listing have to be off-market before Continuous Days on Markets (CDOM) starts over?

The listing will have to be in either an Expired, Cancelled, or Sold status for 31 days for CDOM to restart.

I am switching brokerages, how do I get my listings transferred?

The Broker from your previous office must send written authorization to transfer your listings. They can send an email to Customer Care at realMLS.

Why don't I see my Coming Soon on external websites such as realtor.com?

We do not syndicate the Coming Soon Listings to any website including IDX websites.

My customer wants to “withdraw” their listing. What should I do?

Let’s clarify terms. In Flexmls, WITHDRAWN is a TEMPORARY status for when a property cannot or will not be available for showing for greater than 3 days.

Once in Withdrawn status, it ‘can’ remain there until it reaches the Expiration date and expires.

If the customer and brokerage CANCEL their agreement then the CANCELLED status will indicate that the agreement is no longer in force.

How can I look up my office ID or my customer ID?

When you login to flexmls, go to Menu>Searches>Office/Member.

Click on Offices and begin typing the first few characters of your office name in the Find an Office field. A list of offices with similar names will appear. Locate your office name/address and your office code will be in the Short ID column.

You will used the same instructions as above except select Members instead of Offices to find your customer ID.

If you use the Quick Launch bar, type the first 8 characters of your office name or your name. When your office or your customer record displays, the Office/Customer ID appears in parentheses behind the office name.

I need information on a property that is not on the MLS. Where can I find that information?

Metro Market Trends (MMT Tax) is a property data provider that is free with your membership. MMT Tax can provide all the tax record information on any property in the area. Login to Flexmls. Go to the Menu and type Tax.

Click on MMT tax and you will be re-directed to the MMT website. Select your search type (typically Property Owners or Comparable Sales Activity). On the next screen, select the county and then you can add your specific search criteria.

I’m trying to add a listing but this property is not in a subdivision. What do I do?

Select Metes & Bounds from the drop down list for No Subdivision.

I had saved my listing as incomplete, once I added to the MLS system it used the incomplete listing date and did not change it to current date. How do I change this?

Send an email to support@realmls.com with the listing number, reason for change, and information of what to change.

However, please keep in mind that Listing Date in the MLS system is either the effective date of the contract or the signature date whichever of the two is most recent. This is not to be confused with the date a listing was out into the MLS system but reflects the date when the listing agreement became legal and binding.

My account is disabled how do I make payment to the MLS?

Go to www.realmls.com. At the top of the screen click on MLS Account. This will open up another screen. Type in your Customer ID and the last 4 digits of your SSN to sign in and access the payment screen.

You can also access the payment system via the Dash Board when you login to the MLS system.

I am trying to change the selling agent on a sold listing how can I do this?

Once a listing is in a Sold status it cannot be changed. If the selling agent was entered in error, please send an email to support@realmls.com.

I need help with Flexmls, who do I call?

For realMLS Technical Support

Call 904-281-1400 X 1603 or email: support@realmls.com

realMLS Tech Support hours are: Monday - Friday 8:30 AM - 7:00 PM and Saturday 10:00 AM - 7:00 PM

When do I call the realMLS Service Support team?

You will contact realMLS Tech Support for questions on any feature that you can perform directly within the MLS system, such as:

Logging In To Flexmls
How to Add or Change Listings
Adding Photos, Videos, Documents, Open House…
Status Changes
Search Questions on the Quick Search, Map Search, and Full Search
Saving Searches and How to Manage Them
Contact Management – Setting Up Contacts, Subscriptions, and Portals
Printing or Emailing Listings
Daily Hot Sheets
CMA’s
Mapping
Flexmls Statistical Programs
Adding or Changing Menus and Dashboards
MMT Tax Search
Policy and Procedures (i.e., status definitions, add/change data to the listing input sheets)
Contracts and Forms
Closing Cost Estimator
IDX/VOW/API/RETS
MARC Notifications
Syndication of Data/Pictures on sites like ListHub, Realtor.com, and realMLShomesforsale.com

Tech Support can be reached at 904-281-1400 x1603 Monday-Friday 8:30 AM to 7:00 PM ET or email services@realmls.com.

When do I call realMLS Customer Care Support ?

Our realMLS Customer Care Team will handle questions that relate to Membership and Accounts Payable.

realMLS Customer Care Team can be reached at 904-281-1400 x1601 Monday-Friday 9:00 AM – 5:00 PM ET or email customercare@realmls.com.

How do I find my MLS member number?

When logged in to Flexmls, type your First Name and Last initial in the Quick Launch bar located next to the realMLS logo at the top left of the screen.

The number in parentheses behind your name is your member number.

Can I log in to the MLS system from my computer and my phone or iPad at the same time?

No, unfortunately, Flexmls will only allow one access at a time, therefore you cannot be logged in from a computer and a mobile device simultaneously

Can someone else use my login when I’m not using it?

No, per realMLS Rules and Regulations, you cannot share your username and password. This could result in an automatic fine. If you have an assistant, you are able to obtain a login for that individual. Please reach out to Customer Care customercare@realmls.com.

Where can I find the MLS Rules and Regulations, By-laws and Policies, and the Policy Manual?

All of the Rules and Policies can be found on the Data Integrity Policy page under the Resources tab on our homepage. They can also be found in Flexmls under Forms/Info.

How can I learn more about IDX?

Please email idx@realmls.com for instructions. Here is a brief overview of the process to request IDX for your website. Once you have chosen a website/IDX vendor to manager your site, the vendor will access the Spark Datamart and enter a request on your behalf.

Authorization emails will then be sent to the Broker, the licensee (if applicable) and to realMLS. Each individual must authorize the IDX.

Once that is completed the vendor is sent a login to access the IDX data.

What is NEFAR, how do they differ from NEFMLS (realMLS) and what reasons would I need to contact NEFAR?

The Northeast Florida Association of Realtors(NEFAR) is the largest professional/trade association in Northeast Florida. NEFMLS operating as realMLS is a wholly owned subsidiary of NEFAR and is a separate company. realMLS conducts classes pertaining to using the Flexmls system and other MLS related topics.

NEFAR conducts New Member Orientation, Continuing Education, Ethics and many more educational classes.

Lockboxes are also purchased through NEFAR and the Association membership dues are separate from realMLS dues.

This Frequently Asked Questions page was compiled to help our members get quick responses to the most common questions. If you don’t see a question that is important to you, please contact us by email at our services email address and one of our technicians will be happy to assist you.